FAQs
About The Jewelry
What does it mean for the jewelry to be Gold-Filled?
Gold-filled jewelry is jewelry composed of a solid layer of gold mechanically bonded to a base of either sterling silver or some base metal.
Gold-Filled jewelry will last longer than gold-plated jewelry due to the thicker coating of gold.
Gold-Filled is second only to solid gold, in terms of quality.
How do I take care of my jewelry?
Please refer to our Jewelry Care page for more info.
Will my jewelry tarnish?
Gold-Filled jewelry is highly resistant to tarnishing due to the significant presence of gold alloy.
Avoiding things that cause jewelry tarnish and taking proper care of your jewelry will ensure its longevity.
Visit our Jewelry Care page for more information.
About Shipping & Delivery
How long does shipping and delivery take?
Orders are shipped within 2 business days of purchase.
Do you ship internationally?
Unfortunately, we do not ship internationally yet.
Customer Service
How do I contact customer service?
Visit our Contact Us page!
Do you offer product warranty?
At Zakara Boutique, we aim to provide the best products possible, free of defects. We offer a replacement policy for any jewelry piece that is damaged or for which damage has occurred (outside of normal wear and tear) within two months. If the piece is no longer available, we will provide a store credit, equal to the value of the item.
In the event this occurs, please email hello@zakaraboutique.com and include the following information:
Your First and Last Name
Your Order Number
Name of the damaged piece
Shipping Address
Brief description of the issue
What do I do if I receive a defective or incorrect order?
If the order received does not match up with the order placed, please email hello@zakaraboutique.com with your name and order number so that we may work toward rectifying the issue for you.
If you received a defective product, please email hello@zakaraboutique.com with the following information:
Your First and Last Name
Your Order Number
Name of damaged piece
Shipping Address
Brief description of the issue